Well it's now April 20th and I still do not have a satisfactory answer from Quicken's authors, The Intuit company!! I've been working the problem of download issues with multiple banking institutions since January 2008 with no end in sight!!
The institutions originally were with the checking accounts of Washington Mutual, and Bank of America. Now my client cannot get downloads from his two American Express credit card accounts!!
I don't run into these problems because I do not download transactions. I input all my transactions manually so unless I forget to enter a transaction, everything is ok. Actually this is the recommended way to run Quicken even if you do download. In this case when you download, you get a window that details transactions and you can "match" them to the ones you input manually.
But my client is very busy and he does not want to manually input all his transactions. So I am in a continuing battle with Intuit. I have contacted their "office of the president" and had about 5 support phone calls with no resolution. The most recent phone call was about the Amex problem. Finally after about two phone calls, Intuit is now throwing the problem back at Amex.
Needless to say this is most frustrating!! And I do not know where it goes from here. Unfortunately, I think the only work-around right now is to input transactions manually. The client is not going to be satisfied with this explanation but since I did not write the Quicken program, I cannot go in and fix it.
Peace
Dave
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment